Q: Is your furniture safe for my cat?
A: Buy with confidence knowing that each piece of premium cat furniture is safe & wobble-free. Each unit is carefully, quality crafted to withstand even the most rigorous use for years of enjoyment for both you and your cat.
Q: Do you offer a warranty?
A: All mycatsheaven.com products are warranted to be free of manufacturing defects in material and workmanship. Products are not warranted against misuse or abuse.
Q: What is your return policy?
A: You may return an item within 15 days from purchase. If the product is returned unused (free of cat hair), the buyer pays the freight to return the product plus a 15% restocking fee. More ...
Q: How will product(s) be shipped?
A: Most products will be shipped via either FedEx or UPS ground service unless otherwise specified. Orders over $500 may be shipped via other methods.
Q: How do you calculate shipping?
A: Unless stated on each item our flat-rate shipping costs are calculated using the FedEx shipping calculator for East, Central & West regions. Please call for Alaska, Hawaii & Canada.
Q: Is my credit card information safe and secure when ordering at mycatsheaven.com?
A: Yes, we have a completely secure Authorize.net merchant account system that automatically & securely checks your credit card number and deposits the money into our bank account without anyone ever seeing your credit card number or information. Click here to learn more about our security practices.
Q: Once purchased, when will I receive my product(s)?
A: Our products are individually assembled for your custom order. Most orders will be shipped within 7-14 days from when you place your order unless otherwise noted on the description page.
Q: Do I have to pay sales tax on my purchase?
A: No, unless you're purchasing within Arizona.
Q: How can I contact customer service?
A: Please contact us with your questions & comments. Your inquiry will be handled within 2 business days.