Shipping & Policies :|: MyCatsHeaven.com

100% Satisfaction with Money Back Guarantee!

General Policies

Have confidence in ordering from MyCatsHeaven. If you are dissatisfied with ANY of our products, you may return the item for a refund, less shipping costs.

In the event of shipping damage, please contact us by phone or email immediately so can determine quickly the best method to resolve the problem. Please keep the original shipping cartons if return shipment is necessary.

If you decide to return a product, please contact us within 5 days of receipt for return instructions and a Return Merchandise Authorization. A credit will be applied to your credit card minus shipping plus a 15% restocking fee. The value of credit on Items with "Free Shipping" will be determined by price less free shipping costs listed. All products returned must be in new condition with no evidence of use, specifically cat hair or scratches in orginal carton. Returned items must be in MyCatsHeaven possession within 15 days upon receipt.

U.S. Shipping

See item description for shipping providers & schedule. Please contact us for delivery to Alaska, Hawaii & outside U.S. and items over maximum weight limits.

FREE shipping is a limited offer which applies to the entire Modern Collection for Continental U.S only.

If you are requesting a rush order and require delivery before the fulfillment times indicated, please contact us by phone or email prior to placing your order so we can try to accommodate your schedule.

There are occasions beyond our control, which will require additional shipping time. Holiday seasons, large orders, custom items, special orders and out of stock items may take longer. Most of our cat furniture is custom made to order. We will notify you immediately should production, for whatever reason takes longer than expected.

International Shipping

MyCatsHeaven has gone international! We are now partnered with Bongo International to offer our international customers the ability to purchase from our website. Bongo International provides customers with their very own U.S. physical address rather than a P.O. Box then forwarded to your international address.

With a U.S. address, you will be able to make purchases at MyCatsHeaven as well as other U.S. online retailers. Bongo receives your purchases and logs them into their shipping system where you can consolidate them with other orders potentially saving big dollars on shipping costs! In addition, Bongo International passes on their volume-discount to our international customers who can save up to 82% off DHL’s standard international shipping rates.

Start shopping today by registering with either of Bongo International’s Personal Shopping Services:

• Pay Per User for one-time purchases: $0 p/mo. If you are an infrequent online shopper or just want to make a single purchase from MyCatsHeaven, you can sign up as a Pay Per Use customer. Pay Per Use customers have their goods automatically forwarded to their door as soon as it arrives at Bongo’s warehouse.
• Monthly Subscription Service for frequent shoppers: $15 p/mo. Subscription members have the ability to consolidate orders from MyCatsHeaven and other online stores, request photo images of their purchases for inspection and insure their shipments.

INTERNATIONAL BUYERS PLEASE NOTE: Buyers are responsible for duty, brokerage fees, and custom clearance charges on all exported shipments. Buyer's credit card will be charged for all related expenses including return shipping on unclaimed purchases. Buyers waive right on claims against MyCatsHeaven caused by damage in shipping. MyCatsHeaven may require a copy of photo ID with billing address.

Privacy Statement, Terms & Conditions of Use
Internet Enterprises of the Sierras (IES), Inc.
Last updated: 5/07

Security of your personal information:

IES, Inc. is committed to protecting the security of your personal information. We use a variety of state-of-the-art security technology and data storage to ensure that your personal information is safeguarded from unauthorized access, use or disclosure. Your personal information is stored on servers with limited, authorized access only in controlled facilities. Sensitive information is transmitted using encryption such as Secure Socket Layer (SSL) protocol employed by Authorize.Net, a leading online credit card processor.

Personal information collected:

You will be asked when it is necessary to collect personal information. Generally, this information is only requested when you are signing up for email newsletters, completing surveys, purchasing or requesting information from us. Personal information collected by IES, Inc. usually includes an email address, name, address, phone number or credit card information to complete a purchase. Newsletters and other automatic notifications sent by email will include an unsubscribe link. IES, Inc. will not knowingly collect information from children

Use of personal information:

When you buy a product, we may ask you to register it for warranty purposes. We will store this information on file. IES, Inc. may also collect information about your hardware & software to include you IP address, browser type, operating system, domain name, access times and referring website address to better serve you. We reserve the right to compile profiles about our visitors to provide general statistical information. However, this information is never linked with personal information but used only to improve service on our site.

Circumstances permitting disclosure of personal information:

IES, Inc. may disclose your personal information if required by law or in good-faith to: a). conform to law or legal process served, b). protect and defend rights or property of IES Inc., c). protect the personal safety of employees, users of IES Inc. products or services or public

Your information may be stored in the U.S.or any other country in which IES, Inc., affiliates, subsidiaries or agents maintain facilities and by using this site, you consent to any such transfer of information. IES, Inc. abides by safe harbor guidelines set forth by U.S. Department of Commerce regarding the collection, use and retention of data from the European Union.

If you provide us with your email or postal address, you may receive periodic catalogs, information on new products and services or upcoming events. If you do not want to receive email correspondence from us, simply let us know by sending an email, or by writing to IES Inc, 2429 Oak Hill St Sierra Vista, AZ 85650: Attention - Relations & Notices Department. We will be sure to remove your name for futures mailings. You may also provide us any changes in your email address through the same options noted above.

If you provide us with your telephone or fax numbers, you may receive telephone or fax contact from us regarding orders or requests for information. Your phone information will not be distributed to any other company or used for any type of solicitation.

Use of cookies:

A cookie is uploaded to a customer’s system if accepted or is read if the customers have previously visited our site to assist in the collecting statistical site information as described in section titled “Use of personal information.”

Policy changes:

IES, Inc. will occasionally update its privacy policy to comply with current laws governing Internet transactions.

Intellectual property ownership:

Trademarks, service marks, brand names and logos appearing on this site are either owned by this site or by permission by suppliers represented on this site. Nothing contained herein shall be construed as granting license or right to use any trademarks, service marks, brand names or logos from this site without the written permission of IES, Inc. Framing techniques to enclose same or use of meta tags or any other hidden text my not be employed without written consent of IES, Inc.

Copyrights:

All copyrights of this site is for the exclusive use by IES, Inc. Use, reproduction, distribution, display, post or transmitting of materials found on this site is prohibited without written consent.

Web links:

IES, Inc. may provide links to other websites managed by third parties. It is acknowledged and agreed that such links are provided for your convenience only and does not necessarily imply endorsement, affiliation, relationship or sponsorship by IES, Inc. Use of any linked site is solely at your own risk. IES, Inc. is not responsible including loss or injury suffered for any matter associated with linked sites, including but not limited to content or reliance on third party information.

Governing law:

This agreement is governed by the laws of the State of Arizona, U.S. without reference to conflicts of laws including but not limited to claims, actions or disputes. If access to this site be established from locations outside Arizona or U.S., it is understood voluntary compliance to laws governing Arizona and the U.S. Access to this site from locations prohibited by law is unlawful. Actions against IES, Inc. shall be filed under federal or state courts located in Cochise County, Arizona.

Acceptance of terms:

Use of this site, signifies that agreement with and consent to the terms and conditions as stated. Owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.nbsp;

Contact information:

Internet Enterprises of the Sierras, Inc.
2429 Oak Hill St. Sierra Vista, AZ 85650
520.803.0857
contact@mycatsheaven.com